Customer Compensation for Internet downtime
As a broadband/optic fiber internet service subscriber, are you facing network issues ?
I've been facing internet black out periods due to service provider issues. Though they resolve it in a day, I feel that the service provider should be financially penalised for guaranteeing 100% internet connectivity at the time of sale, and not able to meet those standards. I work from home often, and a disruption in service is a critical issue to my source of income.
I am yet to see a single internet service provider in India who agrees to this clause (refunds or waiver of fee for internet disruptions).
Can the government initiate a directive in this regard?
Other users are requested to share your thoughts/ideas/suggestions. more
I've been facing internet black out periods due to service provider issues. Though they resolve it in a day, I feel that the service provider should be financially penalised for guaranteeing 100% internet connectivity at the time of sale, and not able to meet those standards. I work from home often, and a disruption in service is a critical issue to my source of income.
I am yet to see a single internet service provider in India who agrees to this clause (refunds or waiver of fee for internet disruptions).
Can the government initiate a directive in this regard?
Other users are requested to share your thoughts/ideas/suggestions. more
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At India scale some leeway can be extended. For long term downtimes adversely affecting business, compensation is the only way. more
Apr 21
This has to be incorporated as a policy by concerned department of the Government and like Airlines, fines set for lack of service guarantees. See if we can start a PIL that should be clear and precise in approach more
Apr 15
